In Feburary 2016 24,
Users often confuse hosting accounts with FTP accounts. You enter the username and password for your hosting account to access the website control panel on 1and1. This username and password is not even relevant to FileZilla. Instead, you need to retrieve the details for your FTP account to use FileZilla. You get an FTP username and password in the welcome email when you join. If you no longer have access to this email, get your FTP username from inside the panel and set up a new password.
Account Management
Access your admin control panel by logging into your hosting account. If you have more than one domain, choose which one you want to administer. Select 'FTP Accounts' in the 'Webspace' menu to see your username -- this is the username that you enter into FileZilla to upload files to your website. However, because the password is hidden even in your own account for security reasons, you need to create a new password if you do not know it. Click 'Edit' to see the option to create a new password. Write this and the username down on a piece of paper to make sure you are using the correct account details in FileZilla. You can also click 'New User' to set up additional usernames and passwords for FTP purposes.
Establishing a Connection
Now that you are sure you have the correct username and password for your FTP account, you need to enter the correct information in FileZilla. Open the software, then click the 'Site Manager' icon, which has an image of two computers, near the top. In the window that pops up, select 'New Site' and enter any name for this site, then enter your website address; however, do not enter the 'http' and 'www' portions of the address -- for example, enter 'MySite.com,' not 'www.MySite.com.' Leave the port as '21' and the server type as 'FTP,' but change the 'Logontype' option to 'Normal.' Enter the FTP username and password that you've retrieved from the 'FTP Accounts' section in your 1and1 hosting account. Click 'Save and Exit.' To establish a connection, click the 'Site Manager' icon again, select your website and click 'Connect.'
Other Troubleshooting
If you are still experiencing connection problems, you may have an issue with the FileZilla FTP utility. Because this is free software, download another copy from FileZilla's website. If you still cannot connect with a new copy, 1and1 may be having a server issue; call 866-991-2631 to check the server's status. Another option is to try another free FTP client to isolate whether the problem is FileZilla or 1and1. Examples include Core FTP and Go FTP.
In Feburary 2016 24,
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