In Feburary 2016 28,
Replace the 'http' in your URL with an 'ftp.' You may need to enter it in the form: 'ftp://websiteaddress.com' or 'ftp://ftp.websiteaddress.com.' If the FTP is under a sub-domain, it may be listed as 'ftp.subdomain.hostdomain.com' or 'ftp://ftp.subdomain.hostdomain.com.'
Check the welcome letter you received from the web hosting provider.
Log in to the control panel of your website. Using this method, you will need the username and password to access the account. The FTP address should be listed in the FTP account section of the control panel.
Contact your web host for the FTP address.
In Feburary 2016 28,
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